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Buyback and Exchange Policy
We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from ‘The Jewel House’ which operates as a brand under “IVEE GEMS & JEWELLERY PVT LTD. The product along with the original product certificate, can be returned for buy-back or exchange based on its current market value, with deductions towards making charges, taxes and Rs. 1,000/- towards processing charges. If you received a discount or free gift while making your purchase, we will additionally deduct the original discount amount or free gift value, as applicable.
Lifetime Exchange: If you choose to exchange your product, the value of the exchanged product after deductions towards making charges, taxes, processing charge and discounts will be credited to your e-points account and you can purchase any other product with the same. The value cannot be encashed.
Lifetime Buy-Back: If you choose to return the product for buy-back, the buy-back value will be paid to you via online bank transfer within 15 business days from the date of receipt of the product.
Jewellery returned showing signs of alteration by anyone other than The Jewel House shall not be accepted for buy-back. Based on our quality inspection, we reserve the right to change the value of the product after giving a justification for the same. While dismantling the jewellery if the diamonds get damaged then the cost of those diamonds will be borne by the comsumer.
Determination of Value of Exchange or Buy-Back
| Category | Exchange Value | Buyback Value |
| Diamond Jewellery | 100% of Gold value at current market value. 100% of diamond value at current market value as on exchange date. | 100% of Gold value at current market value. 85% of diamond value at current market value as on buy back date. |
| Loose Solitaires | ||
| Plain Gold Jewellery | 100% of Gold value at current market value as on exchange date. | 100% of Gold value at current market value as on buy back date. |
| Coins | 100% of Gold / Silver value at current market value as on exchange date. | 100% of Gold / Silver value at current market value as on buy back date. |
Note:
A.) Diamond value is determined by Current market value – Certification cost of INR 1000 per carat – GST – Making Charges.
B.) Loss of the original product certificate would result in a deduction of Rs.1500/-
C.) Original Invoice and certificate must be produced for exchange / buyback.
D.) Jewellery products bought from stores other than The Jewel House Stores will not be eligible for exchange / buyback.
E.) Buyback is not applicable on Baguettes, Tapered and Choki diamonds.
F.) Exchange & Buyback is not applicable on Polki, Pearl & Colored Stones.
G.) In case of any discount given during the original purchase on the metal/ stone value, an equivalent amount will be deducted from the current market price on the date of buy back/exchange and then buy back/exchange value will be calculated.
H.) The e-Points used while placing an order will be deducted from the Lifetime Exchange value.
I.) Buyback of products are applicable for products that were purchased at a value of up to Rs.10 lakh .
J.) In case the product which was earlier purchased through EMI system, then we will deduct an amount equivalent to non-paid EMI in addition to the above-mentioned deductions.